At Pillow Parlor, we believe that style should be affordable and accessible, this is why we source high quality products from vendors around the world at very competitive prices and offer them exclusively on our website. To keep costs low we have teamed up with our suppliers to have your items shipped internationally direct from the manufacturer. Below is an outline of Our estimated shipping and delivery times, If you have any further questions feel free to email us using the contact form on our CONTACT page.
All orders include a TRACKING # which can be tracked online at:
ESTIMATED PROCESSING TIME:
It can take between 2-7 business days to process your order for it to be shipped out. Once your order has been shipped, you will receive an email confirmation with your tracking number.
ESTIMATED DELIVERY TIMES:
- UNITED STATES: 12-20 business days
- CANADA: 16-26 business days
- UNITED KINGDOM: 20-40 business days
- AUSTRALIA: 13-20 business days
- NETHERLANDS: 12-15 business days
- NORWAY: 13 -22 business days
- SWEDEN: 14-23 business days
- DENMARK: 14-23 business days
- ITALY: 20-40 business days
- GERMANY: 20-40 business days
- TURKEY: 20-31 business days
- FRANCE: 14-17 business days
*BUSINESS DAYS = MONDAY – FRIDAY (EXCLUDING HOLIDAYS)
REFUNDS & RETURN POLICY
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for faulty products or If you received the wrong item. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. You must submit your refund request via email at firstname.lastname@example.org or on our CONTACT page within 5 days from receiving your order. Please include your name and ORDER # in the subject line of your email.
If you did not receive the product within our guaranteed time which is 45 days (not including 2-7 business day processing time) you can request a refund or a reshipment. You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pillow Parlor (i.e. not cleared by customs, delayed by a natural disaster or holidays).
- Other exceptional circumstances outside the control of Pillow Parlor
Once you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size, you must contact us within 5 days via email at email@example.com or by using the CONTACT page and we will guide you through the steps. Please include your name and ORDER # in the subject line of your email. You will be responsible for return shipping costs.
*Please do not send your purchase back to us unless we authorize you to do so.